Return & Refund Policy

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We do not offer refunds or returns  because you change your mind, order the wrong book, or no longer want your purchase.

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Damaged Books

If your book arrives damaged, please contact us as soon as possible after receiving your order. We may ask you to provide photographs of the damaged book and packaging so we can understand what happened.

If the damage occurred during shipping, we will either:

• Send you a replacement copy at no additional cost; or

• Refund the cost of the damaged book.

The replacement or refund will be provided based on availability and the circumstances of the damage.

Incorrect or Missing Items

If we accidentally send you the wrong book or an item is missing from your order, please contact us as soon as possible. We will work with you to correct the issue and, where appropriate, send the correct item at no additional cost.

 

Shipping Information

 We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, we may be able to reship it, but additional shipping costs may apply.

 

Lost Packages

If your order appears to be lost in transit, please contact us so we can look into the shipment.

 

How to Contact Us

For any issue with your order,

please contact petalbooksnyc@gmail.com

We will review the situation and do our best to resolve it.

By placing an order through our store, you acknowledge and agree to this Return & Refund Policy.